FAQs

Frequently Asked Questions (FAQs)

1. What is Dada Market?
   Dada Market is your one-stop shop for authentic spices, foods, and groceries from Nepal, India, Bangladesh, and other oriental regions. We specialize in providing high-quality ingredients, snacks, and pantry essentials for customers throughout Poland.

2. Where is Dada Market located?
   Our physical store is located in Warsaw, Poland, in the Centrum Nepal Restaurant. Feel free to visit us and explore a wide selection of oriental foods and spices.

3. Do you deliver across Poland?
   Yes, we offer delivery services to all cities across Poland. Whether you're in Warsaw, Krakow, Gdansk, or any other city, we’ve got you covered.

4. Can I get same-day delivery?
   Yes, same-day delivery is available in Warsaw. For orders placed before our cut-off time, we ensure your package is delivered the same day. For other cities in Poland, delivery typically takes a few days.

5. How long does shipping take outside of Warsaw?
   Shipping to other cities in Poland usually takes 2-5 business days, depending on your location. We use reliable carriers to ensure your package reaches your doorstep safely and promptly.

6. What kind of products do you offer?
   We specialize in spices, lentils, rice, snacks, ready-to-eat meals, cooking oils, beverages, and other authentic ingredients from Nepal, India, Bangladesh, and the surrounding regions. Our selection caters to both traditional and modern culinary needs.

7. How can I place an order online?
   You can place an order through our website by browsing the product categories and adding items to your cart. After completing the checkout process, you will receive a confirmation email with the order details.

8. Is there a minimum order amount for delivery?
   There is no minimum order requirement for delivery. However, shipping fees may vary depending on your location and the size of your order.

9. What payment methods do you accept?
   We accept various payment methods, including credit and debit cards, online bank transfers, and popular digital wallets. Payments can be made securely on our website at checkout.

10. Can I pick up my order from the store?
    Yes, we offer an in-store pickup option at our Warsaw location. Simply select "In-Store Pickup" during checkout, and you can collect your order at your convenience.

11. What should I do if I have an issue with my order?
    If you encounter any problems with your order, such as missing items, damages, or delivery delays, please contact our customer support team immediately. We will assist you in resolving the issue promptly.

12. Do you have a return policy?
    Yes, we have a return policy for eligible products. Items must be returned in their original condition within 14 days of purchase. Perishable goods and opened packages are not eligible for returns. Contact our customer service team for further assistance.

13. Are your products suitable for vegetarians and vegans?
    Many of our products are suitable for vegetarians and vegans. We clearly label items with dietary information to help you choose products that meet your dietary preferences.

14. Do you sell wholesale?
    Yes, we offer wholesale options for businesses and bulk buyers. Contact us for more details on our wholesale program, pricing, and requirements.

15. How do I contact customer service?
    You can reach our customer service team via email, phone, or through the contact form on our website. We’re here to help with any questions or concerns you may have.